Returns and exchanges

Every artwork is printed and framed to order, so we cannot accept returns or exchanges if you change your mind.

Once we have checked it, we reprint and deliver the same artwork free of charge. If you prefer, we give you store credit for the full price instead, to choose another artwork. Please keep the artwork and its packaging until our team collects it.

Store credit is added to your account and shown in My Account. It is used automatically at checkout, is valid for 6 months and cannot be exchanged for cash.

You can cancel an order within 2 hours of placing it by writing to info@artfactoryonline.com. The payment goes back to your card.