ART FACTORY

Effective Date: 

Welcome to ART FACTORY. Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

This policy applies to all users of our website and services, including those who browse, register, or make purchases through our e-commerce platform.

1. Who We Are

ART FACTORY is a Qatar-based creative enterprise with over 22 years of experience in the art industry. We are deeply committed to the promotion, support, and celebration of artistic expression through both our physical presence and online e-commerce platform.

At ART FACTORY, we believe in the transformative power of art — its ability to inspire, connect people, and enrich lives. Our platform caters to artists, art lovers, collectors, and businesses, offering a carefully curated selection of artistic products and services.

We specialize in:

• Readymade and customized frames

• Wall décor, wall art, mirror art, and CNC designs

• Original paintings and wallpapers

• Custom art solutions for homes, offices, and businesses

• Expert consultancy, printing, and art supply services

• Artwork handling, packing, and secure delivery

Our mission is to nurture creativity by making high-quality art accessible and impactful. We organize exhibitions, workshops, and competitions, support art education, and provide avenues for artists to showcase and commercialize their work.

With a strong focus on quality, craftsmanship, and customer satisfaction, ART FACTORY continues to build a vibrant and inclusive art community in Qatar and beyond. Whether you are looking to create, collect, decorate, or simply appreciate, we are here to support and inspire your artistic journey every step of the way.

2. Information We Collect

We collect the following personal information from users of our website:

• Full name
• Email address
• Phone number
• Billing address
• Delivery/shipping address

We do not collect or store payment card details on our website.

3. How We Collect Information

We collect your data through the following interactions:

• Account Registration: When you create an account on our site.
• Order Forms and Checkout: When you place an order or enter shipping details.
• Customer Service Communication: When you contact us for assistance.
• Voluntary Submissions: Any time you manually submit data through forms or messages.

We do not use cookies or automated tracking tools to collect your data.

4. How We Use Your Information

Your personal information is used to provide our products and services efficiently and safely. Specifically, we use it to:

• Process and fulfill orders
• Communicate with you about your orders, deliveries, or inquiries
• Provide customer service and support
• Ensure correct and timely delivery of products
• Comply with applicable laws and regulations in Qatar

We do not use your data for advertising or marketing purposes without your explicit consent.

5. Data Sharing and Disclosure

We value your privacy and do not share your data with any third-party companies or service providers.

Your data is only accessed by authorized personnel within ART FACTORY, including:

• Website Administration
• IT Support Team
• Production Team
• Delivery Department

All staff members handling personal data are trained in data protection practices and operate under confidentiality obligations.

6. Use of Cookies

We do not use cookies or any similar tracking technologies on our website. You can browse, register, and purchase without needing to accept any cookies.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13 or 16, in compliance with international privacy standards such as COPPA (Children’s Online Privacy Protection Act) and GDPR (General Data Protection Regulation - EU).

We do not knowingly collect personal data from children. If we learn that we have inadvertently received data from a child under these age thresholds, we will delete it promptly.

8. Your Rights Over Your Data

As a user of ART FACTORY, you have the following rights regarding your personal data:

• Right to Access – You can request a copy of the data we hold about you.
• Right to Correction – You can request that we correct inaccurate or incomplete data.
• Right to Deletion – You can request that we delete your personal data.

Important: The registered email ID used to create your account cannot be changed or deleted, as it is essential for account identity verification and fraud prevention.

To request access, correction, or deletion, please contact us using the details below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

·        Role-based access controls

·        Internal security protocols

·        Secure data handling practices

While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

10. Third-Party Services

We currently do not use any third-party services (e.g., payment gateways, analytics tools, or marketing platforms) that process or collect your data.

All operations, including order handling and customer communication, are managed internally by ART FACTORY.

11. Changes to This Privacy Policy

This Privacy Policy may be updated occasionally to reflect changes in our operations or legal obligations. If changes are made:

• The “Effective Date” at the top of this page will be updated
• A notification may be posted on our website
• Where appropriate, users may be notified by email

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

sales@artfactoryonline.com
ART FACTORY, Doha, Qatar
+974 77289955

Thank you for trusting ART FACTORY. We are committed to protecting your privacy and providing a secure and transparent experience.